DHL Delivery time>> USA(3-5business days), Canada (3-5 business days), Australia(3-5 business days), Europe(3-5 business days)

• Processing Time: within 1-2 business days (excluding weekends and holidays) 
• Order Changes: If you need to make changes to your order, please contact us before the order is processed.

Shipping Time

• Standard Shipping: 10-15 business days. 
• Expedited Shipping: 3-5 business days.

Please note: Rates and delivery times vary based on the destination and selected shipping method.

Important Notices

• Customs and Duties: International orders may be subject to import duties and taxes (including VAT), which are incurred once the shipment reaches your destination country. DreamFlowerLashes® is not responsible for these charges if they are applied.
• Order Notification: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the carrier's website.

Shipping Delays

• Weather and Other Delays: Please note that delivery times are estimates and may be subject to delays due to weather conditions, customs processing, or other unforeseen circumstances.
• Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order.
• Correct Address: Please ensure that you provide the correct shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. 

If you have any questions or concerns about our shipping policy, please contact our customer service team at info@dreamflowerlashes.com

RETURNS & REFUNDS, AND REPLACEMENTS

You are welcome to return any unwanted and unused items in their original packaging within 7 days of receiving the item(s).

If you wish to return any item for any reason, you are invited to first contact our Customer Care team. Please send an email to info@dreamflowerlashes.com to discuss any specifics and receive further instructions.

Please note that in the unusual circumstances of receiving a faulty item, the fault needs to be addressed to our Customer Care team at the earliest opportunity, at a maximum of 3 days from receipt of the item.

CANCELLATION POLICY

• Before Shipment:

Usually we process your order within 8 hours, so your orders can be canceled within 5 hours of placing the order. Please contact our customer service team at info@dreamflowerlashes.com as soon as possible to request a cancellation.

If the cancellation request is made after 5 hours but the order has not yet shipped, we will make every effort to accommodate your request. However, we cannot guarantee that the cancellation will be processed in time.

• After Shipment:

Unfortunately, once an order has been shipped, it cannot be canceled. You may, however, initiate a return or exchange after receiving the order. Please refer to our Return & Exchange Policy for more information.

• Non-Cancellable Orders:

1. Custom or personalized orders cannot be canceled once the order is confirmed.

2. Sale or clearance items are final sale and cannot be canceled or returned.

RETURN POLICY

The customer must contact the Customer Care team prior to returning the parcel to discuss all details. Please note that failing to do so may result in a return not being accepted.

The customer is responsible for any and all return fees incurred when posting items back to Dream Flower Lashes. Dream Flower Lashes will not be liable for any loss or damage incurred as a result of the use of any chosen shipping service.

No remuneration can be given before the products have been received by our staff. The customer is therefore advised to send any returns with a trackable option.

REFUND POLICY

Refunds can be given on any returned item which is sent back within 7 days of receiving after it has been checked by our goods-in department. Please note that no refunds will be given on items that arrive at our warehouse damaged, or that have been used.

Refunds will be processed only when the returned items have been received and checked by our Distribution Centre team, and may then take up to 10 business days to reach your account, depending on your bank.

When an item is returned for a refund, please note that the original shipping fees are not liable to be refunded.

For any questions, please contact our Customer Care team!